At Kiaora Cabs, your safety comes first—whether you’re riding with us or driving for us. We’ve built safety into every step of the journey to ensure a secure, respectful, and transparent experience for everyone.
All drivers undergo comprehensive background checks and hold a valid NZ Transport Service Licence (Tsl) and P endorsement.
Vehicles are inspected regularly and must meet safety and cleanliness standards.
Drivers receive safety training and customer service orientation.
Track your trip live from pickup to drop-off.
Share your live location with family or friends via the app at any time.
Every trip is GPS recorded for support and review if needed.
Tap the Emergency Button in the app to instantly alert local authorities or our 24/7 safety support team.
Option to automatically share trip details with your emergency contacts.
Calls and messages go through our secure in-app system.
No phone number is ever directly shared without a purpose of communication or completion of trips.
Riders and drivers rate each other after every trip.
Low-rated users may face account review or deactivation.
Feedback helps us take immediate action if any issue arises.
We have a strict policy against harassment, discrimination, abuse, or intoxication.
Violations lead to immediate suspension or ban after investigation.
Drivers are required to maintain clean, sanitised vehicles.
Hygiene kits are encouraged in every car.
Smoking is strictly prohibited in all Kiaora Cabs.
Emergency contacts
Ride sharing features
Ride details with estimated arrival
Report a problem anytime through our Help & Safety section
Our safety team operates round the clock. If anything doesn’t feel right, you can reach out through the app or email info@kiaoracabs.com for immediate help.