Effective: 20 may 2025
Entity: KIAORACABS LIMITED (New Zealand)
Contact: info@kiaoracabs.com
This Privacy Policy explains how KIAORACABS LIMITED (“Kiaora Cabs,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information about riders who use our ride-hailing platform in New Zealand. We are committed to safeguarding your personal data and ensuring transparency about how it is used. This policy aligns with the Privacy Act 2020 and outlines your rights, choices, and our obligations.
This policy applies to all users of the Kiaora Cabs mobile app, website, and related services who engage with our platform as passengers. By using Kiaora Cabs, you acknowledge that you have read and understood this privacy policy and agree to our data practices.
Full name, email address, phone number
Password, account credentials, profile photo
Payment details (processed securely by third-party gateways)
Pickup and destination addresses
Preferences (e.g., saved locations, accessibility needs)
Feedback, support requests, and communication
GPS and real-time location while using the app
Trip details: dates, distances, fares, ride duration
Device details: IP address, OS, crash reports
In-app usage: screen taps, navigation patterns, session times
Referral information
Payment provider status updates
Government requests or lawful disclosures
Analytical insights from SDK tools (e.g., Firebase)
Matching riders to nearby drivers
Routing and ETA calculation
Payment processing and receipt generation
Trip history management
ID verification if needed
Monitor and prevent misuse (e.g., harassment, fraud)
Maintain safe rider-driver conduct and rating systems
App notifications and trip alerts
Promotions or system updates
Customer support and feedback responses
Government or police investigations
Tax, audit, and legal compliance
Legal claims and dispute resolution
We collect precise location to:
Find nearby drivers and enable pickups
Track trip progress and ensure safety
Assist in lost item recovery
Display live trip status
You can revoke location access via your phone settings, but some app features may be disabled.
We use cookies, SDKs (Firebase, Google), and other tracking tech to:
Monitor performance and usage
Improve app layout and features
Provide non-personalized suggestions
These tools collect aggregated, anonymized data. No sensitive or personally identifying information is sold.
First name, pickup location, destination, and optionally your photo
Rider rating for maintaining service standards
Stripe (payments), SMS.to (OTP/delivery), Firebase (analytics)
Hosting platforms with security compliance
Law enforcement or regulators when required
Investigations involving threats, accidents, or fraud
Kiaora Cabs does not sell your data to marketers or third parties.
We apply strong protections:
Encrypted data transmission (TLS)
Access-controlled servers
Regular security checks and updates
You should also:
Use unique passwords
Avoid sharing credentials
Report any suspicious activity
Active account data: retained during usage
Trip data: kept for 2+ years for operational and legal audits
Support and chat logs: stored for 90 days (or longer for disputes)
Deleted accounts: some data retained up to 7 years where required by law
You have the right to:
Access your personal data
Request corrections
Ask for deletion (where lawful)
Opt-out of direct marketing
File a complaint with the NZ Privacy Commissioner
Requests can be made via email to: info@kiaoracabs.com
We aim to respond within 60 working days.
Kiaora Cabs may revise this policy to reflect legal or operational changes. You’ll be notified via app or email if substantial changes occur. Continued use of our platform indicates your acceptance.
KIAORACABS LIMITED
Website: www.kiaoracabs.com
Email: info@kiaoracabs.com
Service Region: New Zealand (Nationwide)
Effective: [Insert Date]
Entity: KIAORACABS LIMITED (New Zealand)
Contact: info@kiaoracabs.com
This Privacy Policy outlines how KIAORACABS LIMITED (“Kiaora Cabs,” “we,” “our,” or “us”) collects, uses, discloses, retains, and protects personal data belonging to drivers who operate through the Kiaora Cabs ride-hailing platform. Our commitment to data privacy reflects our dedication to legal compliance, transparency, and driver trust. This policy is intended to comply with the New Zealand Privacy Act 2020 and relevant transport regulations.
This policy applies to all individuals using the Kiaora Cabs mobile app, website, or connected services to provide transportation services. By using our platform, you agree to the practices described herein.
Kiaora Cabs collects the following categories of information through direct input, app usage, and third-party integrations:
Full name, date of birth, gender
Email address and contact phone number
Government-issued identification (driver licence, passport)
Address and proof of residence
Profile photo or real-time selfie for verification
Vehicle information (make, model, license plate, photo, COF, insurance)
GST registration status and IRD number
Bank account details for weekly payouts
Support queries, chat transcripts, and submitted feedback
GPS location (while app is running, in background or foreground)
Route, distance, and duration of trips
Time stamps of trip activity and driver status changes (e.g., online/offline)
App interaction data (buttons clicked, screen views, navigation behavior)
Device metadata (model, OS, crash logs, connectivity status)
Verification services: compliance checks, criminal history (where legally permitted)
Payment processors (Stripe) for account reconciliation
Messaging and voice call relay services (e.g., SMS.to)
Fleet partners, if you operate under a fleet agreement
Referral users providing contact information
Government agencies for legal compliance
To register you as a driver and onboard you legally
To connect you with riders and enable trip matching
To calculate and distribute trip earnings, bonuses, and incentives
To provide summaries of your weekly performance and trip history
To generate and send invoices and receipts (including tax reports)
To verify your identity and protect against account misuse
To enforce driving behavior standards and detect high-risk patterns
To monitor rider-driver communications for complaints or incidents
To issue warnings or initiate account reviews if policies are violated
To ensure all drivers meet minimum compliance and documentation standards
To share information with the NZTA, IRD, or law enforcement (if requested)
To comply with recordkeeping requirements under transport laws
To manage insurance and accident-related claims
To send updates on trips, earnings, promotions, and system changes
To respond to complaints or inquiries via customer support
To communicate with you about platform changes or improvements
To analyze driver activity for peak times, performance, and routing optimization
To identify app bugs, lags, or crashes
To improve future driver-focused features based on usage trends
Kiaora Cabs may employ algorithms for:
Matching riders with the most suitable driver based on location, ratings, history
Reviewing account eligibility based on safety thresholds (e.g., cancellation rate)
Fraud detection: multiple logins, mismatched documents, or GPS anomalies
Calculating trip fares dynamically
Automated decisions are regularly reviewed by our operations team. You may appeal any decision that significantly affects your status or earnings.
We do not sell your personal data. However, information may be disclosed to:
Riders: name, vehicle model, plate, photo, real-time location, rating
Third-party services: Stripe, Google Maps API, Firebase, SMS.to, verification tools
Regulatory bodies: NZTA, Police, IRD as required by law
Insurance providers: when you’re involved in a claim or reported incident
Fleet owners: if you drive under a fleet account, relevant data will be shared with the account administrator
All third-party partners must comply with privacy safeguards that align with New Zealand law.
The Kiaora Cabs app may request the following permissions:
Location/GPS: to show your live location and calculate distances
Camera: to take photos or verify identity via selfie
Microphone: only if in-app calling is supported
File storage: to upload or store trip-related documents
You may control these permissions through your device settings. However, disabling key permissions may limit your ability to operate on the platform.
Under the Land Transport Act 1998, you are legally responsible for maintaining a work-time log. Kiaora Cabs may integrate with NZTA-approved digital logbook providers to help record:
Start and end times
Driving shifts
Required rest periods
You remain solely responsible for accuracy and compliance.
Kiaora Cabs uses analytics SDKs, cookies, and similar tools to:
Analyze app usage and identify drop-off points
Personalize your dashboard or in-app messaging
Improve GPS routing accuracy and fare estimation
These tools may collect anonymized behavioral and device information, which is stored securely and used only for product and service improvement.
Account and trip history: retained for up to 7 years post-account closure (for auditing and tax compliance)
Support chats: retained for 90 days unless linked to an investigation
Audio files (if implemented): stored for 24 hours, extendable to 7 days if submitted to support
Logbook integration data: retained per NZTA rules
You may request early deletion, but we may retain some data if legally necessary.
You have the right to:
Access a copy of your data at any time
Correct inaccurate information
Request deletion (subject to retention requirements)
Object to automated processing in certain cases
File a complaint with the Office of the Privacy Commissioner (www.privacy.org.nz)
Requests can be sent to info@kiaoracabs.com and will be responded to within 60 working days.
Some of your data may be processed by service providers located outside New Zealand (e.g., in the US or EU). We ensure all such transfers are protected under contractual safeguards or equivalent legal frameworks.
Kiaora Cabs may amend this policy as laws evolve or services change. You will be notified via email, app alert, or website notice if updates are material. Continued use of the app implies acceptance.
KIAORACABS LIMITED
Website: www.kiaoracabs.com
Email: info@kiaoracabs.com
Service Area: New Zealand